Frequently Asked Questions
Your E-Lites delivery
Here’s some useful information about how we get our products to you:
- Place an order before 3pm on a weekday (excluding Bank Holidays) and we’ll dispatch it the same day
- Orders placed after 3pm on Fridays will be dispatched on Monday (or Tuesday if Monday is a Bank Holiday)
- We use Royal Mail for all our deliveries.
We offer two types of delivery:
- Royal Mail Tracked – 1 to 2 day service
- Royal Mail Tracked – 2 to 3 day service
We’ll send you an email once your order is dispatched so you can check on your order status. Or you can track your order here.
In the extremely unlikely event that an order doesn’t arrive after 10 working days, please get in touch using the details on the Contact Us page
We send all our international orders via Business Airmail. For an extra charge we can also send via Airsure, which is normally one day faster than standard Airmail.