Shipping Information

All products ordered by 3pm are shipped out the same business day. There is no shipping on Saturday or Sundays so orders placed after 3pm on a Friday will be shipped the following Monday.

E-Lites ship all products first class, or recorded / signed for post as specified by the customer.

E-Lites take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company such as Royal Mail. Once an item has been successfully dispatched from E-Lites it is the responsibility of Royal Mail or the respective shipping company.

Royal Mail do not allow any claims procedure to begin before 28 days have passed since the date of shipping. E-Lites will however, at our discretion, agree to take this problem away from our customers after 14 business days and at our discretion will re-send the missing products to you at no cost.

Please be aware that E-Lites are acting in good faith and are providing this replacement service to save the customer the trouble of making a claim against Royal Mail or the respective shipping company. This is an E-Lites policy to offer our valued customers the very highest level of service.

If you should have any shipping problems please be aware that these stipulations are strictly adhered to and our staff do not have the authority to change E-Lites policy. We appreciate your continued custom and sincerely hope that you never experience any shipping problems. Please be considered when discussing shipping matters and understand that we as a company uphold the highest standards of service but can on occasion be let down by third party handling companies such as Royal Mail.